1. Payment for orders is due at order submission. Canada Cryobank reserves the right to cancel orders for
   1. Non-payment, or
   2. Non-submission of consent forms, including but not limited to genetics acknowledgment form, subject to administration fees as per Canada Cryobank policies.
2. Cancelled orders for donor HBM for which payment has been received may be eligible for a partial refund of purchase price: less $250.00+HST cancellation fee + fees (administration fee, regulatory fee, handling fee, storage fee and third-party processor fees) under the following conditions:
   1. Cancellation occurs within 5 calendar days of original purchase date, and;
   2. Consent forms, including genetics acknowledgement, have not been received by Canada Cryobank, and
   3. The vial has not been reported nor registered to the Primary Processor, and;
   4. HBM has never left the premises of Canada Cryobank (in the case of donor sperm) or Third-Party Processor (in the case of donor eggs).
   Cancelled orders for embryo(s) are not eligible for a refund. Storage fees cannot be pro-rated and are non-refundable. Canada Cryobank reserves the right to deny order cancellation or refund for delinquent accounts.

Our staff are committed to communicating with you in a courteous and respectful manner; we expect the same in return.

We understand that when you contact us, you may be dealing with frustrating, emotional, or stressful circumstances. However, we will not tolerate behaviour that is harassing, abusive, intimidating, discriminatory or threatening.

Canada Cryobank will take appropriate action where necessary to protect the safety and well-being of staff including the cancelation of orders without notice or refund.

We reserve the right to restrict service and communication if you harass, abuse, intimidate, discriminate against, or threaten our staff. Examples of how we might restrict your service include restricting you from visiting, calling client services, order cancellation, and requiring you to communicate with us in writing only. Service restrictions seek to balance our commitment to serving you fairly and with respect against our duty to protect staff from abuse or harm.

We observe similar principles of respectful communication in our use of social media and interactions with users and followers that are outlined in the Canada Cryobank Terms of Use.

Donor insemination is a fertility treatment that involves using a sperm donor to conceive. Individuals or couples may choose to use donor sperm for a variety of reasons including:

• Males with severe infertility
• Male partner with untreatable STD
• Non-correctable ejaculation
• Genetic or hereditary concerns on male partner's side
• Single women or lesbian couples
• Sterility or with diminished infertility (conversion therapies)

All individuals are at risk for infertility. Whether you identify as a heterosexual, single, LGBTQ, or intersexual individual, if you want to have a baby or raise children, you have many options.

Infertility and “Situational” infertility may face logistical issues, legal hurdles and financial obstacles that can be complicated. These challenges may arise in your journey toward parenthood but should not stop you nor prevent you from achieving your dream of becoming a parent.

Donor insemination typically refers to IUI but can also be used with ICI, IVI or as part of an IVF cycle.

Intrauterine insemination (IUI) is always performed in a doctor’s office. The prepared sperm is placed directly into the uterus using a catheter.

Intracervical insemination (ICI) and Intravaginal insemination (IVI) are similar. With ICI, a catheter is inserted into the vagina and deposits the sperm near the cervix. In the case of IVI, the sperm is deposited anywhere in the vagina.

ICI and IVI are the easiest techniques and can be performed At Home, because they do not involve the introduction of sperm directly into the uterus. Sperm used for ICI and IVI may be either washed or unwashed.

On occasion your physician may recommend a double insemination, where sperm is deposited twice (requiring two vials of donor sperm) within a treatment cycle. The double insemination theoretically increases pregnancy rates by decreasing the risk of missing the fertile window during ovulation.

The pregnancy rate from donor insemination (DI) varies between clinics and is influenced by treatment plan, fertility history and age. Age is found to be an important determinant for success rate. Generally, the chance of pregnancy after one IUI, by age is:

Under 35:	10-20%
35 to 39:	10%
40 and Above:	2-5%

The more cycles of IUI you undergo, the higher the chance is for a pregnancy. Pregnancy rates can be as high as 80% with 3 to 6 cycles of IUI.

For individuals without infertility history, studies show that pregnancy rates are similar, or slightly lower, than those found in natural conception.

A donor’s blood and urine samples are regularly tested for infectious diseases for the length of their donation period. Donors are also tested for a number of hereditary diseases and a normal chromosomal count (karyotype).

A Summary of Records (SOR) summarizes the dates and results of donor testing and is included with each shipment. This document is a statement of compliance from the Cryobank in that the donor assessment has been conducted in accordance with Health Canada Regulations. The SOR, for a donor, will change over time because of the continuous testing of the donor.

Canadian Compliant means that a donor’s units are compliant with the requirements of Health Canada including relevant sections of the Assisted Human Reproduction Act (AHR) and Safety of Sperm and Ova Regulations.

Cryobank donor applicants are selectively approved after undergoing an expansive screening process by medical, mental health professionals and genetic counselors which may include:

• personality and behavioral evaluations
• psychological and social evaluations
• background checks
• genetic testing
• medical testing
• physical exams

The leading international Cryobanks report that fewer than 1% of all donor applicants are accepted. Safety is key.

As a registered Canadian importer and distributor of donor sperm and donor eggs, Canada Cryobank ensures that all donor samples listed on our website are Canadian Compliant.

The choice between ICI and IUI-ready donor sperm depends on your treatment plan.

Intra cervical insemination (ICI) procedures are similar to natural intercourse, as sperm is deposited directly into the vagina and either ICI or IUI sperm can be used.

Intra Uterine Insemination (IUI) procedures are where the sperm is injected directly into the uterus. In this case, only IUI sperm can be used.

For in vitro fertilization (IVF) procedures, either ICI or IUI vials can be used because IVF laboratories have specific protocols to prepare the sperm specimen before use.

The concept of identity release (ID Release) is tied to biological origin and in your decision to share, with your child, their donor origin.

For some children, their biological origin is not a concern and poses little challenge, where as others may experience some identity issues as they reach their teens or early adulthood.

The choice of an ID Release or Non-ID Release Donor is complex and worth careful consideration.

Medical history is important because a part of our health is based on the genes that are passed down to us through generations. The reality is, despite extensive screening of donors, the risk of having a child with a future medical condition cannot be completely eliminated. The medical history gives you increased visibility into the donor’s health which could be important to you in the future.

An ID Release Donor (OPEN ID) allows the donor’s offspring to gain access to identifying information about the donor when the offspring reaches adulthood. To access this information, the donor-conceived child must contact the Cryobank directly. The recipient (you) will not be able to access this information.

The policies surrounding identity release vary between Cryobanks. It is important to contact the Cryobank directly for information.

You can search for ID Release donors in our Donor Search>.

In the case of a Non-ID Release Donor (also called an Anonymous Donor) neither the recipient nor the donor-conceived child can gain access to the identity of the donor from the Cryobank.

By registering your pregnancy and birth outcome, available donor medical updates will be sent to the contact information that you have provided. Donor information may also be available on the Cryobank website or by contacting the Cryobank directly.

Donor vial types, ICI (unwashed) and IUI (washed), can be used for at-home insemination.

Sperm cannot be stored in your home refrigerator freezer as standard temperatures are not cold enough to maintain the sperm integrity.

If circumstances change and you need to ship back your vials, please call Client Services at (289) 443-2796 for options. Any returned vials accepted into cryogenic storage are available in your personal storage account for future paid ship requests. Vials that leave our facility are not eligible for any return or exchange.

AHI is permitted under the Health Canada Safety of Sperm and Ova Regulations. You are able to make the choice to perform AHI with or without the involvement of a licensed physician.

The advantage of at-home insemination is that it is relatively inexpensive, and completed in the comfort and privacy of your own home. If you are in good health with no known fertility concerns, able to accurately identify your fertile window and the sperm sample is of good quality and handled properly, your odds of success should be roughly the same as undergoing ICI in a clinic with a physician.

One study found similar pregnancy rates after ICI (37.9%) and IUI (40.5%) after 6 natural cycles. Pregnancy rates of properly administered at-home insemination are likely to be similar to pregnancy rates of women of the same age.

Having an IUI at the physician’s office will give you an improved chance of success over these types of vaginal insemination. The reason is that it is likely to be a stimulated (medicated) cycle and the sperm is concentrated and placed directly into the uterus, bypassing the cervix, which gets more sperm closer to the egg.

If you are trying to decide on the best method of insemination, consider your health history, any known or suspected fertility concerns, access to sperm that you want to use, expenses that you might incur in the process and your own personal preferences. For any guidance or support related to your pregnancy attempt please contact your licensed physician.

Tanks are validated (at room temperature in an upright position) to maintain the temperature of the specimens below -150°C for 7 days including the day of shipping

Yes, purchase vials into storage with us to ensure that you have secured vials of your favorite donor. Consider additional vials for repeat pregnancy attempts and genetically related siblings as donors may sell out or retire. Choose from flexible short and long-term storage options in the check out cart. Storage can be conveniently extended in your user portal based on your family planning needs.

We include one needle-less insemination syringe for each vial shipped, if requested, along with specimen thaw instructions, and general guidelines for the insemination process.

You will need eye protection (Ex: goggles or eyeglasses) and gloves (Ex: gardening, working, or dishwashing gloves) to protect you from both biohazard and the extremely cold temperature created by liquid nitrogen vapor within the tank.

Use either a home ovulation tracker or ovulation predictor test to help you determine the best time for insemination. Have your vials arrive 48 hours before your planned insemination date in case of any shipping delays or early ovulation. Vials can be stored in the tank for up to 7 days (including the day of shipping).

We generally use Federal Express service, with 1-2 business days delivery to in-network locations. Check with your local courier for location specific delivery commitment times. Please consult with a physician or women’s healthcare professional with further questions related to your cycle.